PLEASE NOTE : THERE ARE A HIGHER NUMBER OF DELAYS WITH PARCELS DUE TO THE ONGOING PANDEMIC. 

See attached article from Australia Post regarding parcels being delayed, this also does apply to express as there are a lot less flights running due to COVID 19

https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-domestic-updates#furtherImpacts

All handmade orders are made by us within 2-4 days business days of receiving payment, however please allow up to 4 weeks for collection line.

For all other items we will ship our products directly from our International suppliers warehouse & if products are available, from our Melbourne location.

When will I receive my order?

You will receive your order within 10-21days after fulfilment. You will receive an email confirming your item/s have been shipped and their tracking details. 

Pre-order items will be dispatched and delivered between 4-6 weeks however we will do our best to get them out to you sooner. 

During a sale period, Christmas, Mother's Day, Father's Day, Easter etc. Turn around times will increase. We will inform customers of cut off periods via our socials & the website so please keep these times & dates in mind when placing your order. 

Shipping costs are estimated on size and weight of items. Shipping costs will be calculated at the time of checkout and will be dispatched from Melbourne.

We mainly use Australia post, however on the odd occasion we may use Sendle. 

EXPRESS SHIPPING
If you have some last minute items to order don’t worry, we offer express shipping via Australia Post for our collection and in stock items. 
This service is shipped from Melbourne and takes approximately 1-2 business days depending on your location.
Please allow extra time outside of major city CBD postcodes as Australia Post’s next day guarantee may not apply. Click here for further information on Australia Post Express Post to your region from Melbourne Victoria. 

Please be advised express postage refers to a faster postal service when your item is shipped. It doesn't affect or change our turn around times.

Due to COVID there can be delays with express post compared to the normal time frame but it is still taking priority over standard shipping. 

RE DELIVERY
In the event the parcel has been returned to us due to insufficient or incorrect address on the parcel we will organise re delivery at the customer's expense. We use the exact details provided on the order form so please make sure your address is correct before completing checkout.

All parcels are sent out with tracking and customers are also notified via email/text of their shipment. 
Please keep an eye on tracking in the event no one is home to receive the parcel and you need to collect from post office or organise re delivery. Parcels that are shipped back to us due to a customer not collecting their parcel will also need re delivery at the customer's expense.